Testimonials

Thank you so much for making the experience of building our dream home the best we could ever imagine. Our house is everything and more than we expected. We appreciated you listening to what we wanted in our house as well as provide us with alternatives to help us think through other options we hadn’t even considered. Working with you both was like working with friends. You always made us feel important and were very responsive to our many, many questions. We recommend you to anyone that is interested in building a home as we truly feel your building knowledge and expertise along with your professionalism and truly caring about building “our” home can’t be beat. Thanks for always being there for us – through the design phase, building phase, and even after we moved into our home. 

Lynell and I just want to write to let you know how much we are enjoying living in our new custom home. This is a wonderful house in every respect. The quality you have built into this home is obvious and we feel very blessed to have been able to purchase a home such as this. I especially appreciate the attention you have provided meeting our every expectation during the purchase process.

A year ago we were dreaming about our new home. Today we are living the dream. It began with purchasing a great lot in Lake Creek Forest and selecting Heartwood Custom Homes to help achieve our vision. Your expertise in all aspects turned our vision into a reality. Heartwood Custom Homes maintains a remarkable reputation and this was demonstrated all along the way. Your experience and guidance was reassuring during the process. We valued the ability to contact you on a regular basis and receiving updates as well as being included in so many facets was appreciated. You resolved concerns we had and enabled the construction process to become a rewarding experience. To own a Heartwood Custom Home is not only a symbol of quality, but a reflection of builder and homeowner achievement. We will always be grateful for the craftsmanship that made our house a home. Even more, we will always be appreciative for the pleasure to have had you develop our dream with such confidence and dedication. Thank you for our beautiful home.

I am pleased to write this letter of recommendation for Heartwood Custom Homes. My husband and I recently built a Heartwood Custom Home and could not be more pleased with the end result. Our house turned out even better than imagined. When people visit our home they are most impressed with the quality and craftsmanship visible throughout. Freddy and Terry were a pleasure to work with. Both were extremely helpful with ideas on ways to improve our home, while keeping cost in mind, they knew budget was a concern for us. Both are very honest, trustworthy individuals who made certain every detail was to our liking. They were always available for any questions or concerns we may have had. We had heard from several people that building a custom home could be an extremely stressful process, but we are happy to report that Freddy and Terry made it very easy and actually enjoyable. We are grateful to Heartwood Custom Homes for making our new house a home that we are very proud of and sure to enjoy for many years to come! 

I want to say that the good help you and Frederick have given Annette and I — from when you started building our house through this latest help you have given us during our garage door caper — are the very reasons that Annette and I have continued to recommend Heartwood Homes to many, many people over the past nearly five years now. Thanks again for your going the extra miles in being a good builder and friend.

Just a small personal thank you for all that you did to make our dream home come true. You listened to all our wants and desires and achieved them to our complete satisfaction. You gave us alternative ideas and immense information when we didn’t understand something or were about to make a choice that we probably would have regretted. Your willingness to get us what we wanted will always be appreciated. Our home is beyond what we could have imagined, but more importantly the relationship between us (Builder/Owner) could not have been better. We are completely satisfied and very proud we chose you as our builder.

Building our home with you was an incredibly great experience. From the very first day to the last, the entire process was done with consistent professionalism and excellence. You are a very gifted and personable builder. Thank you for listening to our ideas and adding your expertise to them to create a beautiful home that we are thrilled with. We highly recommend Heartwood Custom Homes to everyone who is considering building their custom dream home.

We want to thank you both for building our new home and making it such a nice experience. You were very professional, approachable and attentive to our wants and needs. We appreciated the way you paid attention to every detail. We were so concerned about building a house “long distance” where we could not be “on site” very often, but with your planning, emails, phone calls,etc. we were kept informed every step of the way. We felt that the building of our new home was as important to you as it was to us in every aspect. Your honesty, expertise and pride in your work was reflected throughout the process. We recommend anyone to select Heartwood to build their home. They will be happy they did.

Thank you Freddie and Terry for delivering a beautiful home that exceeded our expectations. Many years we thought of building a custom home but thought the whole process would be a daunting task. You quickly turned building a new custom home into a unique experience and helped us through each step of the process in making sound decisions. We appreciated your attention to detail, your quick response to all inquiries, and the ability to listen to our requirements and deliver a quality custom home that we will enjoy for many years. The ease of working with you both was outstanding and we feel we also gained two good friends.

Rhonda and I want to send you this note and let you know how pleased we are with our home. It is wonderful and we are thankful it was built by Heartwood. We appreciate the significant time and effort you placed on the building details and the time you dedicated to us in making our home everything we wanted it to be. Not only is the house beautiful and exactly what we wanted, but also your invaluable guidance thought the process was fantastic. I know we asked a lot of each of you; questioning, inspecting and generally nosing through everything, but we gained a tremendous understanding of the process and what it really takes to be a general manager and contractor in these ever changing construction times. After 30 years as a contract manager, I especially want to thank both of you for taking the time to sit down and go through the contract and construction documents prior to our starting. It may have been time consuming but it was a tribute to your character and integrity to ensure we understood these documents. THANK YOU! What can I say? We love the interior trim work, the wonderful hardwood floors and the great tile work. Also, we very much appreciate the final punch list work being done so promptly; what little there was to do! Again, Thank You, may God Bless you. We wish you much success.

We have been in our new home for about 7 months, and we are loving it more each day. We are so thankful that we chose Heartwood as our builder, and we remind each other often of what a great experience we had building our first custom home. There were some stressful times, of course, but the professionalism and integrity shown by both of you helped make the process pleasurable. Visitors to our home always have such positive comments, and we are so proud to live in such a beautiful, well-built home. It goes without saying that we would recommend Heartwood to anyone without reservation. We think so highly of you both. We thank you and wish you much success!

Mandy and I just wanted to pass on a letter of appreciation to you and your team for the help you provided during the planning and construction of our new home. We felt we were with the right contractual team from the beginning and received a good, confident feeling with your easygoing and professional approach to the project. We both felt some of the exceptional points we experienced were good communication during all phases of construction, offering up-front options to architectural conflicts, professional leadership in the field that was accessible and responsive to our calls, maintaining a list of top quality sub-contractors that provided quality workmanship and services to our new home, maintaining high ethical and professional standards for your team and all sub-contractors. Terry and Marcus were a pleasure to work with and were always responsive to our calls during the construction and even after our occupancy. I am not sure this is a typical experience with new home construction, but I am glad Mandy and I chose Heartwood and would recommend you to any prospective home owner. We are very proud of our beautiful, new home! 

The dust has finally settled, and we have located socks which match so the time has come for us to share how completely thrilled and satisfied we are with the fabulous home Heartwood Homes created for us. Please know how much we have appreciated not only your knowledge and advice but your integrity as well. Heartwood Homes did exactly what they said they would do every time, and we don’t think anyone could ask more from a homebuilder. When a challenge (or an idea of Susan’s) required additional thought, time or creativity, it was always addressed with a positive “can do” attitude. The words “we can’t, we won’t or we don’t” were never spoken. The apples don’t fall far from the tree, and this was never truer than in the experience we had with each and every subcontractor you employed. We were always treated in a professional and polite manner by all who were involved in the building of our new home. Working with Heartwood Homes was an exceptionally rewarding process for us, and unlike most new homeowners, we would do it again tomorrow but only if Heartwood Homes would do it with us. Freddie and Terry, thank you from the bottom of our hearts for a job exceptionally well done. We know we have been incredibly blessed and pray we are able to enjoy our beautiful new home with family and friends for many years to come. 

We have been in our home for over a month now. WOW! We just can’t begin to thank you for the wonderful home you built. We are so thrilled with the way it turned out. The quality of the work you do. The patience you have for the many changes along the way; especially your flexibility and fairness in making those changes. Our home was more complex then the traditional home. We wanted a two-story facade, in a one-story house. We wanted an old-world European look with lots of unique style. You provided all the details needed to accomplish the look we wanted, from corbels to cedar beams, copper roofing to cupola, not to forget the beautiful wrought iron courtyard to set it all off. The beauty of the huge stone fireplace, knotty alder cabinetry, glass block showers; but especially all the archways and detailed crown moulding. Danny has to show everyone the base moulding even in the garage!!! Our best friends from California were here visiting in December. He is also a custom home builder (second generation). He spent two days inspecting the entire home. He concluded you guys did a great job! He could find no complaints from the foundation to the attic. This was an exceptional endorsement from a true perfectionist. This was not a surprise for us we already knew what a wonderful job you did. We look forward to many, many years of enjoyment and thank you so very much. 

We are settling in and enjoying our beautiful, comfortable Heartwood Home. To say that Heartwood Custom Homes builds a quality home would be an understatement! Anyone observing your work from start to finish can plainly see that. What may not be as evident to potential new home clients are the many personal attributes that put you guys “head and shoulders” above other custom home builders. Some of these qualities are: your total commitment to client, your insistence upon top quality throughout, terrific organizational skills, creativity with an eye for design; all reflected in the pride you take in building a home. We truly appreciate your patience, ease of communication and accessibility (I think you even returned a call while away for a week-end hunt.) We always felt like you had plenty of time for us and that continues even today with minor little things. It is a good feeling to know that you are still there for us. Thanks so much for a great experience and wonderful home. 

We want to let you know how pleased we are with our new home. You exceeded our expectations! We can honestly say we enjoyed every minute from the design through the building phase. Without your guidance, patience and understanding, the home building experience no doubt would have been quite different. Before we started building, we often heard from others who had built homes that building a new home would be stressful and likely disappointing. We also heard and read that getting the right builder was the key to success. Since we wanted a home that met our particular design and needs, we decided to build if we could find the right builder. Therefore, we took great care in interviewing and vetting the builders. We interviewed builders and contacted not only people on their reference lists but also we asked others, not on their lists, about their experiences with their builders. Consistently, we received praise and positive comments from everyone about Heartwood Builders. Your reputation among your clients is outstanding. Selection of a builder was an easy decision; Heartwood was the only choice. We are proud to join the list of satisfied homeowners for whom you have built homes. Thank you for a job well done.

When my wife and I decided to build a custom home in the Magnolia region we soon fell in love with High Meadow Estates. We knew the next step in the process would be picking a custom builder. As an orthopedic surgeon who was very busy in Sugar land I knew communication and our vision would be very important since I could not be in the area consistently. After obtaining many recommendations we decided to meet with Freddie with heartwood homes. From the first meeting I was very impressed with Freddie’s personality and organization. He was very attentive to the home we were trying to design which was a mid century modern home. Freddie was more than happy to help us anyway he could. He even helped us pick the lot. Once we started the building process I was immediately impressed with his attention to detail and with Freddie and Terry’s quality of work. As I previously stated communication was of utmost importance and we received emails and text weekly with the progress of the project. I felt Freddie and Terry were very attentive to our concerns throughout the time of the build. As we progressed through the building process we would meet with Freddie and Terry periodically and we immediately were flabbergasted with the quality of work. From the foundation to the framing to the roofing and all the way to the detail within the home itself. We also noted the quality of the subcontractor’s that were involved in the build as well. The quality in detail down to the molding is impeccable as well as the quality of the home itself. Needless to say the home turned out excellent and is beautiful. Since we moved in approximately a month to a month and a half ago we have had many people drive by and take pictures of the house because of the setting and the quality of the building noted. I have had many of my cohorts in medicine complain to me about the disasters of their custom home builds. In our situation it was a complete opposite. We are more than happy with our home and with Freddie and Terry and the whole building process. In summary I feel that the home turned out even better than we thought when we started this project with a piece of paper and a design. I feel that we were kept abreast of every situation in the building process and again in the home turned out even better than we could have ever thought. Thanks again Freddie and Terry for an excellent dream home that we could have never even imagine. I would highly recommend heartwood homes to anyone who wants to build a home with attention to personal detail and quality. Thanks again Freddie and Terry! 

In early 2010 my wife and I decided that we were going to build a new home in the Lake Creek Forest Sub-Division. Once the decision was made on the floor plan, our next decision was on what Custom Builder we would choose to build our new home. We had researched numerous Custom Builders in the Houston area, before making our decision. Our decision was not solely based on price, but also quality of work. Our decision was to use Heartwood Custom Homes, and we are happy that we did. The process to build our home started with the initial meeting in December 2010, to complete the paperwork and plans. Shortly there after, in March 2011, we broke ground on our new home, and it was completed in August that same year. What impressed my wife and I the most, was that Frederick & Terry Roberts, owners of Heartwood Custom Homes, were there with us through every step of the way. Their eye for detail and patience with us through the process of home building was wonderful. Therefore, we would Highly Recommend Heartwood Custom Homes, to any person who is considering building a new home.

Randy and I would like to take a moment to send you two a note and thank you for the wonderful experience we had working with Heartwood Custom Homes as we saw our “dream home” develop from a rough set of plans to the beautiful home we live in now. We can’t begin to tell you how much we appreciated your willingness to work with us. This included (1) your patience as we spent too much time picking out brick and having angst over the right color of travertine, (2) your flexibility as we added windows, added fireplaces, and removed porch railings, and (3) your keen eye and advice when we needed a professional opinion with many of the decisions made regarding the construction. You cannot imagine how wonderful it was to find a builder that shared our vision, bought into our vision, and then helped us develop this vision for our new home. Every day Randy and I look at each other and say, “I love my house!” Please give our name and number to anyone who might be looking to build as we would love to share the wonderfully positive experience we had with Heartwood Custom Homes. Happy in our home!

Thank you Freddie and Terry for building us such a beautiful home. We’ve been in the house over a month now, and we’re amazed at the beauty and quality of our home. Thanks for listening to us and for helping us along the way. We started planning for this home about 9 years ago. It took a long time to find the right acreage in the right subdivision, and then another year or so to find the right builder. We selected you guys before we even had house plans. At that time, we had an idea of what we wanted, but we needed a lot of help in getting our ideas on paper. Plus we lived about 2 hours away and we needed a builder we could trust. We needed someone that we could count on to make decisions on the spot with the end result being what we wanted. We have jobs where we can’t just leave on a moment’s notice. Since we lived so far away, we knew we wouldn’t be able to be out at the construction site every week. We needed a builder we could put our faith in. We had a list of several potential builders and one by one we crossed them off. In the end, we decided Heartwood was the best, and we chose wisely. Freddie attended every architect meeting. He helped us with the design, and with his experience and expertise greatly assisted us in getting our plans drawn up and finalized just the way we wanted. And he did this before we ever had a contract. Before the plans were finished, we knew we had picked the right builder and we decided that if we had gotten too carried away with the plans and the price was outside our budget, we would not go builder shopping. Instead, we would just start over with the plans until we got the price within our budget. We wanted a Heartwood home. From the time the house first began to the final walk through, we have been extremely pleased with our home. Terry made sure that our house was built far better than we had ever expected. He always made sure that the work was done to perfection. People say that building a home is very stressful, but you guys made it easy. Every time we had a suggestion, or wanted to change this or that, you guys were right there helping us make the right decisions, while keeping us on budget. If a problem popped up, you handled it perfectly. In the end, we were so amazed at all the extra touches that were included in our house that most builders don’t do. Everything was custom built and it is so beautiful and we are so proud of our home. We could go on and on. While we realize that we weren’t your only customers, you guys always treated us as if we were. Thank you for that and for everything else. You guys are amazing, and we are so very grateful.

Wow, It’s been a great experience for us and our home would not be what it is without all of you at Heartwood. From very early on in the design stages with Mark Todd, Heartwood was there. We really appreciate the time and patience you had with us throughout the entire process. We are so very proud of our new home and want you to know, y’all are welcome at our home anytime. Thank you Freddie and Terry. Thanks to Steven and to all the sub-contractors who turned our piece of property into a magnificent home place. One that we will enjoy for many years to come. 

We can’t thank you enough for our beautiful home. It is everything that we dreamed about! Thank you for your dedication to excellence and honesty. I feel like we not only got a beautiful home but we have also found new friends. I have attached a testimony letter. Feel free to use it on your web page. Dear Freddie and Terry, We are sitting in our new home feeling very blessed to have a dream come true. This is the first home that we’ve built ourselves. It was a wonderful experience working with Heartwood Custom Homes. Freddie and Terry are committed to excellence as they worked with us and with the contractors in a professional and courteous manner. They are truly men of integrity. Everything has been done to their high standards; if mistakes were made they not only fixed the mistakes, but made us aware of the situation before we noticed it. We couldn’t be happier with our home. If we ever want to build another home, I wouldn’t look farther than Heartwood. Thank you so much. 

I just wanted to say thank for building our home. Your attention to detail and keeping us informed made our experience a seamless process. You adapted our pre-bought plans to better meet our custom needs and we are grateful for all of the extra attention you gave us to end up with our perfect home. I can only hope, more property owners in Crown Ranch select Heartwood Custom Homes for their builder. If you have any potential home builders that would like to speak with a Heartwood home owner, I will be glad to share our positive experience with them. Thanks again.

Jerry and I just wanted to say thank you so much for our beautiful home. We have now lived in our house for approximately one month and are so blessed to have such a beautiful, well built home. Heartwood went above and beyond all of our expectations and by far this home exceeds the word “custom”. We were very pleased and surprised by some of the features that we received as part of the base price of the home. We looked around and with most builders these things would have been extra and very costly, as well as not done at the quality level that this house was built. We enjoyed working with both of you. Freddie, you were very helpful in getting us started and listening to all of our needs (I love the screened porch). Terry, you were very helpful throughout the entire building process and listened to our suggestions and gave your suggestions to make it all come together. Both of you made things run smooth and it was nice knowing that we could put all of our trust in your expertise. Heartwood Homes is a business built on Integrity, Dependability, Excellent Workmanship, and Great Communication. These are qualities that are very heard to come by in this day and time. I can say without hesitation that I will highly recommend Heartwood Homes to my family, friends, and co-workers. One last note, thank you so much for your patience and kindness that was shown to me through this process, your hearts for Christ show in all you do! Thank you having Jesus Christ in the center of Heartwood Homes. It shows!

Bobby and I want you both to know just how extremely happy we are with our new home. We are both so thrilled with the finished product! Most definitely getting the right builder was the key! You both guided us and advised us during the entire process and you both were there after the home was complete to attend to any little item that wasn’t to your satisfaction or ours. It is so evident in the pride you both take in the product you sell! We certainly hit the jackpot the day our realtor brought you to visit with us! Thanks again for giving us our dream home! We continually sing your praises! 

We have told you bits and pieces of this story on different occasions but we wanted to capture on paper and send it to you. We currently live between Abu Dhabi, United Arab Emirates where our Houston based company currently has us assigned and the new home you built for us in Magnolia. We had sold our home in Katy in 2009 and moved to Bahrain on a company assignment, then transferred to Abu Dhabi in 2011 and currently have been here in Abu Dhabi three years. We have moved a lot over the past 15 years wherever work and the company have sent us and have been planning that “final” place to put our roots down for several years. Each time we moved it literally seemed like the company would put us in contact with a real estate agent, we would tell her what we wanted a couple of months before moving, she would locate a list of houses, we would land and in three days buy a house, move in and go to work. They were all nice houses but this time when we returned to the states we didn’t want just any house, there were certain features it had to have to meet our requirements. Starting in 2011 every time we would go home we would have several houses picked out from HAR.COM to go look at and they were all nice but something always was lacking on our “Must Have” list. We didn’t want to build because “How in the world can you trust someone building you a house when you are half way around the world from where they are spending your money?” On our trip at the beginning of 2011 we had some houses picked out to go look at west of Houston but again they were “Just not quite right”. By accident we found a home in High Meadow Ranch in Magnolia to go look at, a beautiful home but “No back Porch”, one of the “Must Haves”. Ana fell in love with High Meadow Ranch when we were driving through so something made us look again in HAR to see if anything else was available. We found a couple more that semi met our criteria and Ana insisted on seeing them even though I knew we were not going to like them but “Happy Wife, Happy Life”, so here we go. What we did find was a Real Estate agent that was a pretty amazing lady. After talking awhile with her the question came up “Why don’t you build”. Well, we gave her the deeper reason, my grandfather and father were builders, my first job in life was building houses and working around and seeing the quality of some of the work today I just DID NOT trust a builder when we were going to be half way around the world while the home of our dreams was being built. Nothing doing she HAD to introduce us to ya’ll. Something I came find out later and maybe it was just fate on that day she drove us down the road to a house that was being built and both of you were on the job together, something I would come to find out over the next year happened rarely that you two were both in the same place at one time. Jumping to the point, the questions I asked that day and the honesty in which the answers came surprised me greatly. Ana and I talked it over between ourselves, bought a great piece of land, drew a “rough sketch” house plan in our home computer and with no promise of anything other than “If we decided not to use Heartwood to construct that we would pay the Architect” you took our rough drawn plan with a list of ideas and wants to an Architect and she went to work taking our simple plan and turning it into something beautiful to our hearts. About 2 ½ or 3 months after our initial encounter a plan & price was agreed, signed and the road to the end commenced. From that initial “Intent” agreement to 12 months later almost from the exact date from initial intent we slept in our house the first time. The year was a whirlwind. We would fly home for a week, never more than 2 weeks, you would have everything that we needed to accomplish lined out, we would pick, re-pick, and triple pick everything out and disappear on a 16 hour plane ride back to Abu Dhabi with our picked out list, our trust and hearts in your hands. Mr. Freddie, Mr. Terry, you’re some pretty amazing and awesome guys according to Isabella, our five year old. Ana and I tend to agree with her a lot. During that year there were from one to several emails every week, mostly our curious to see how things were going or ya’ll answering a million questions that we had sent. Ya’ll sent us some pretty amazing update pictures each week and neither one of us could sleep on Friday nights waiting on the “End of the Week Friday evening Pictures” (We are 10 hours ahead here in Abu Dhabi so when ya’ll sent them Friday evening we would get them somewhere between 2 and 4 AM in the morning) We were up at the crack of dawn Saturdays wanting to see the weeks pics. You guys did an amazing job, change orders were never an issue. We would come up with some different idea, ya’ll would come back with several alternatives on how what we wanted could be accomplished and here we would go forward. Not one complaint, we have a great home today and you guys are the reason. Quality, can do attitude, meeting the schedule, and always being there when we had a question, concern, or possible issue ready to solve it in the utmost professional manner and go forward. Before it was over with I think my wife and daughter trust ya’lls opinions better than they do mine. Building a home from half way around the world, ya’ll helping us to stick to the planned budget, and turning out with the great home that we have was unbelievable.

My husband and I bought land and began building our dream home in our heads. We had no idea who we would choose to build it. After speaking to several families in our soon-to-be new neighborhood, the overwhelming vote was for Heartwood Custom Homes. From day one until well beyond our final walk-through, Freddie and Terry have been the best choice in this custom-home adventure. Freddie was with us at the beginning with Mark Todd Architects, quietly listening and soaking in our vision at every meeting. Terry and Freddie took our plans and our vision and months later we actually walked into the dream home that we had envisioned in our minds! Being our first custom-home build, we had lots of questions and a few reservation; however Terry and Freddie always eased our minds. Communication with them was a strong plus. Every Friday there would be an e-mail sent to us to update progress. Terry and Freddie were diligent in responding to text, emails and phone calls. They offered wise counsel whenever we had thoughts of changing the plan in any way. We felt like we were their only customer because they gave us so much of themselves. These men are full of integrity and class. We could not have chosen a better company! To say we highly recommend Heartwood is an understatement. In our opinion, Heartwood is the only custom builder to use!

I wanted to thank you and Terry for all of the help and support you both have given us throughout our building process. You guys at Heartwood Homes are the best. We are enjoying our new home. Thank you for having patience with us during the process. Your tips and suggestions are greatly appreciated. I feel like I have lost my best friend since the house is completed. Dwayne and I both love your work and will continue to refer you to anyone that is looking for a good builder. Thanks for having us in for Christmas. That was an awesome Christmas gift.

We wanted to let you know that it has been an enjoyable experience working with you on the construction of our new home. The house looks great and we are very pleased with the quality and workmanship that went into it. Most importantly we wanted to let you know that your responsiveness and caring attitude were appreciated and made the whole process of building a house a pleasure. In today’s world, where people tend to do just enough to get by, it is great to see that there are still those who take pride in their jobs.

When we decided to build our wonderful home in High Meadow Ranch, we did a great deal of research and selected Heartwood Homes to build our home. I was a Realtor for almost 25 years and had sold many homes that were “new” construction and observed many different builders -some great and some not so great. Frederick Roberts is definitely one of the best builders in the business. He has great attention to detail and builds a home that is constructed to the highest standards. During the entire process he was always patient and would offer suggestions when asked. Frederick’s favorite expression was ” no problem” and he made every effort to build a home for us that was exactly what we had in mind. Frederick also paid close attention to the financial part of the construction- it would be very easy to go over budget, and he kept excellent records and kept us informed of all expenses and would offer options to keep cost within our budget. We have been in our home almost a year and love it as much today as the day we moved into the house. One of the ways builders “drop the ball” is in warranty work. Heartwood Custom Homes always promptly returned our calls and took care of any issue without us ever having to make a second call. We would recommend Heartwood Custom Homes to you, and if you would like to contact us, we would be happy to share our experiences in the building process.